Does gold fade? At Not Mined, we use 18K solid gold (and 14K for our men's bracelets) to create our jewelry. Solid gold does not fade over time and maintains its original color and quality. Unlike gold-plated jewelry, which can fade and affect the color of the jewelry, our solid gold pieces are designed to withstand the test of time and can be cherished for generations to come. What materials do you use for your jewelry? At Not Mined, we are committed to using high-quality, environmentally friendly materials in all our jewelry. This includes the use of solid, 18-karat gold for our rings, necklaces, bracelets, and earrings. Our men's bracelets are crafted with solid 14K gold. Additionally, we use lab-grown diamonds, which are a sustainable and ethical choice for our jewelry pieces. Our dedication to using low-impact materials ensures that our jewelry is not only beautiful but also environmentally responsible. Why lab-grown diamonds? We take pride in our diamonds, which are created using state-of-the-art technology that simulates the natural growth conditions of diamonds in a laboratory. This advanced process produces diamonds that are indistinguishable from those mined from the earth, both chemically and physically. What sets our lab-grown diamonds apart is their significantly lower environmental impact compared to traditional mining. Are lab diamonds real diamonds? Lab-grown diamonds are indeed genuine diamonds, sharing the same chemical composition as their mined counterparts. Even expert gemologists find it nearly impossible to distinguish between a lab-grown diamond and a naturally mined one. The qualities that define a diamond, such as its brilliance and durability, remain consistent whether it's grown in a lab or extracted from the earth. You can explore further details about the various attributes of diamonds, which apply to both lab-grown and mined diamonds, by visiting this page. Why 18-carat solid gold? 18K gold is a high-quality material often chosen for its purity and durability. It contains 75% pure gold, making it one of the most gold-rich alloys available. This high gold content contributes to its value and resistance to tarnish, damage, or staining, making it a top choice for fine jewelry due to its quality and cost-effectiveness. Are your diamonds independently certified? Indeed, respected gemological institutions like GIA, HRD, and IGI provide grading services for lab-grown diamonds. For diamonds larger than 0.5 carats in our collection, they are accompanied by one of these certificates. While we predominantly utilize IGI grading, GIA or HRD certificates can be obtained upon request for larger stones. Your choice ensures transparency and confidence in the quality of your lab-grown diamond. How do you clean Not Mined’s jewelry? To keep your Not Mined jewelry looking its best at home, follow these simple steps. Begin by preparing a bowl with 2 cups of warm water and add several drops of mild dish detergent. Allow your jewelry to soak in this solution for about 15 minutes. After soaking, gently scrub your gold jewelry using a soft baby toothbrush or a cotton swab. Finally, rinse your jewelry thoroughly with water to ensure it's clean and sparkling. This routine will help maintain the beauty of your Not Mined pieces.

What is your return policy? At Not Mined, we understand the importance of conscious consuming, and we want you to be 100% sure of your purchase. If, for any reason, you're not completely satisfied with your order, you have a 7-day return window. Please keep in mind that we can't accept returns on rings or made to order pieces. All orders for these items are considered final. It's important to note that not all pieces are eligible for return or refund. You can check the returns policy on each product page to determine if your item can be returned. Certain pieces, such as our made-to-order rings, fall under the category of non-returnable items. Your satisfaction is our priority, and we're here to assist you every step of the way. Can I return a bespoke/customized item? Regrettably, we cannot accept returns or provide refunds for our bespoke and made to order jewelry pieces. These exquisite creations are meticulously crafted uniquely for you, making them one-of-a-kind treasures. However, we are more than happy to assist you with resizing or making slight modifications to your bespoke jewelry. Simply reach out to our dedicated team at hello@notmined.co.uk, and we'll work closely with you to ensure your piece fits perfectly and meets your expectations. Your satisfaction remains our top priority. When will I receive my refund? Upon receiving and processing your return, we will promptly notify you that your refund is in progress. Please allow a period of 5 to 10 business days for us to complete the return processing. Your patience and understanding are greatly appreciated as we work diligently to ensure a smooth refund experience. What is your exchange policy? If you've found another item that you prefer and would like to arrange an exchange, we are happy to assist you with the process. Please note that for exchanges, you will be responsible for covering the following costs: Return shipping for the original order. Delivery of the new item. Any price difference between the exchanged pieces if applicable. However, it's important to keep in mind that we cannot accept returns or exchanges for rings, customized, or bespoke pieces. If the sizing is incorrect for a ring, we can assist with resizing it to ensure a proper fit. How do I return an item? To initiate a return, please send an email to hello@notmined.co.uk with your order number and the reason for the return. Once we receive your request, we will provide you with a return label. Here are the steps to follow: Pack your item in the original packaging. Ensure that the packaging is sealed securely. Attach the provided return label clearly to the package. Drop off the package at a drop-off location or schedule a pickup through the website. This process will help us facilitate your return efficiently. Are returns free? Please note that our returns are not free, and you will be responsible for covering the shipping fees for both the original delivery and the return of your order. These fees will be deducted from your refund.

Jewelry for life Not Mined is committed to ensuring the quality and longevity of your jewelry. If your piece experiences a breakage due to manufacturing defects, we will repair it at no cost to you. Additionally, we will replace any lost stones up to 0.15ct once. In case your jewelry has sustained accidental damage, we are still here to help ensure it looks as good as new. We can either fix or polish your jewelry, and you will be charged the cost of the repair plus shipping. Handmade craftmanship As our jewelry is handmade, it's important to note that slight variations in form and material are part of the unique character of each piece. These variations add to the charm and individuality of your jewelry, making it one-of-a-kind. Our warranty does not cover Our warranty does not cover the following: 1. General wear and tear or damage resulting from improper use or storage. 2. Loss and accidental damage. 3. Items that have been altered or repaired by another jeweler. 4. Loss of stones larger than 0.15ct. Please take proper care of your jewelry and follow our Care & Composition FAQ for guidance on maintenance and storage.

How are duties and taxes handled? We've simplified the process for you. When you place an order destined for the UK and EU, rest assured that all applicable duties and taxes have already been factored into the final price you see. There won't be any additional charges upon delivery. For orders heading to other parts of the world, please note that certain taxes and duties may be assessed by the delivery company for our jewelry pieces. What payment methods are accepted? To make your shopping experience convenient and secure, we offer a variety of payment options. You can choose from: Debit and Credit cards Amex Paypal Klarna Select the payment method that suits you best, and enjoy your shopping with ease. Does my order require a signature upon delivery? Yes, we request for a signature to make sure you have received your jewelry safely. Where do you ship to? Worldwide with the exception of Russia and China. Do you offer next day delivery? We strive to make your shopping experience as efficient as possible, and we offer various shipping options: For deliveries in the UK and Europe, we can ship within 48 hours if the product is in stock. If you require expedited delivery, please contact us at hello@notmined.co.uk with your order number and request. For deliveries in the US and international destinations, please allow approximately 4 to 5 working days for your order to reach you. Choose the shipping option that suits your needs, and we'll ensure your order is on its way to you promptly. Can I track my package? Once your exquisite jewelry is meticulously packed and ready to embark on its journey to you, we'll send you an email with a tracking number. This way, you can keep a watchful eye on your precious cargo every step of the way. If, by any chance, the tracking status shows that your order has been marked as "delivered," but it hasn't found its way into your possession, don't worry. Simply reach out to us at hello@notmined.co.uk, providing your order number, and we'll swiftly investigate and resolve the issue to ensure your complete satisfaction. Do you deliver to PO Box addresses? We unfortunately do not, as all orders require a signature upon delivery. Where do orders ship from? All order are shipped from London. Can I change/cancel my order? If you've had a change of heart and would like to modify your order, we're here to assist you, provided it hasn't already embarked on its journey to you. For personalized or bespoke items, we'll need to ensure that your order hasn't entered the production phase. To initiate changes, reach out to us promptly at hello@notmined.co.uk, don't forget to include your order number, and we'll do our utmost to accommodate your request. Your satisfaction is our priority. How much does shipping cost? Shipping costs vary from £10 - £50 depending on the country it’s being shipped to. When will my order arrive? The shipping times for our items depend on their availability and the unique nature of our jewelry: Items in Stock: If the items are readily available, they will be shipped within 7 working days. Made to Order: As most of our jewelry is crafted to order, some pieces may take up to 3 weeks to be shipped. You can check the product page for availability and estimated delivery times for specific items. Engagement Rings: For engagement rings, please allow up to 6 weeks for shipping. If you're eager to receive your order sooner, reach out to us at hello@notmined.co.uk, and we'll make every effort to expedite the process. Your excitement is our motivation.

Do you offer resizing? We offer one free resizing for our engagement rings, and the delivery fee is included in the service. Can I pay in a few times? You can use Klarna or Paypal, Where do Not Mined diamonds come from? We collaborate with reputable laboratories across the globe, and we make regular visits to these facilities. Are there any hidden charges? For deliveries to the UK and EU, all fees are covered by Not Mined. You won't have to worry about any additional charges upon delivery in these regions. How much does shipping cost? Shipping for engagement ring orders is covered by us. You won't have to pay for shipping when ordering an engagement ring from us. Can I buy a setting or a diamond separately? Unfortunately, we do not offer customization of our rings beyond the options provided on our website. However, we do have a bespoke service available for custom jewelry designs. You can contact hello@notmined.co.uk if you would like to discuss with our team. How long do I have to cancel an order? We understand that sometimes orders need to be cancelled. If you wish to cancel your order, please email us within 24 hours of placing your order. However, please note that many of our pieces are custom-made, and once production has begun, they cannot be cancelled or returned. Please contact us as soon as possible, and we will do our best to assist you with your request. Does my diamond come with a certificate? Every engagement ring you purchase from us comes with a complimentary IGI certificate. If you have a special request, we can also source a GIA certificate for you, although please note that this may involve an additional fee. We want to ensure that you have all the information you need to make an informed decision about your purchase. Can I have something rushed? We understand that there may be special occasions or dates you have in mind for receiving your order. Please feel free to reach out to us at hello@notmined.co.uk and let us know your specific requirements. We'll do our best to accommodate your needs and ensure your order arrives on time for your special event or date. Your satisfaction is important to us, and we're here to assist you in any way we can. How do I figure out the ring size? We offer a convenient way to determine your ring size accurately. You can select the 'Order free ring sizer' option on the product page, and we will send you a ring sizer by post. This allows you to measure your finger and obtain your exact ring size. Once you have determined the correct size using the ring sizer, please send us your sizing information via email. We will ensure that your order is crafted to be a perfect fit for you. Our goal is to provide you with a seamless and enjoyable shopping experience, including ensuring the right ring size for your comfort and satisfaction. When can I expect to receive my ring? The crafting of our rings typically takes between 4 to 6 weeks from the time the order is placed. We meticulously create each ring to meet our high standards of quality and craftsmanship. If you require your ring sooner or have a specific deadline in mind, please don't hesitate to reach out to us at hello@notmined.co.uk. We understand that there are occasions when you may need your ring expedited, and we'll do our best to accommodate your request and ensure that your special piece arrives in time for your important moment. Your satisfaction is our priority, and we are here to assist you in any way we can. Do you ship internationally? Yes! We ship to the UK, EU and US, global shipping will commence soon. How can I find out the status of my order? If you have any inquiries or need updates regarding your order, please don't hesitate to contact us at hello@notmined.co.uk. Simply provide us with your order number, which you received in your confirmation email, and we will promptly respond with the information you require. Your satisfaction is important to us, and we are here to assist you with any questions or concerns you may have about your order. Are all ring sizes listed online? Yes! All our ring sizes are online. What if my ring breaks? We take pride in the quality of our jewelry, and if your ring experiences any manufacturing-related damage, we are committed to addressing it promptly. In such cases, we will either repair or replace the damaged ring, and you won't be subjected to any questions or hassles. We believe in creating pieces that are built to last a lifetime. Additionally, we offer a lifetime warranty, and if your ring requires any repair or maintenance after this period, we are still here to assist you. In this case, you will be responsible for covering the cost of the repair, as well as any associated shipping fees. Your satisfaction and the longevity of your jewelry are our top priorities, and we are dedicated to ensuring that your pieces remain in excellent condition. What is an IGI certificate? The International Gemological Institute (IGI), a renowned third-party diamond grading organization. When you purchase a diamond from us, it comes with a unique IGI certificate that is specific to your diamond. This certificate includes a diamond identification number that is laser-inscribed on your diamond, ensuring its authenticity and providing you with valuable information about the quality and characteristics of your precious gem. Do you offer returns or exchanges? Since each piece of jewelry we create is custom-made to order, we do not accept returns or offer refunds. However, if you would like to make some modifications to your existing ring, we can accommodate your request for a small additional cost. Additionally, we offer complimentary resizing services to ensure your ring fits perfectly. Will I be charged duties or taxes upon arrival? For deliveries to the UK, EU and US, Not Mined covers all taxes and duties, so you won't incur any additional charges upon delivery. However, for deliveries to other countries, there might be taxes and duties applied by the delivery company. How do you deliver? Royal Mail or DHL

How should I care for my jewelry? Gold, while prized for its natural shine and luster, is a relatively soft metal. As a result, it can be vulnerable to dings, scratches, and dents. To keep your gold rings, watches, and bracelets looking their best, it's important to exercise caution while wearing them. Avoid wearing them during high-contact sports or activities that could potentially damage the metal. By being mindful of how you wear your gold jewelry, you can help preserve its beauty and quality. Will my Not Mined jewelry fade or wear away? No, our jewelry does not fade because we use solid 18K gold (and solid 14K for men's bracelets), rather than gold plating. Gold plating can wear away over time, revealing the metal beneath it and altering the color of the jewelry. At Not Mined, we are committed to providing our clients with high-quality jewelry that stands the test of time and can be passed down through generations. If you encounter any issues with your piece, please don't hesitate to contact us at hello@notmined.co.uk, and we'll be happy to assist you. What should I do if my jewelry breaks? Don’t worry – it happens from time to time and we can help you get it fixed. Contact us at hello@notmined.co.uk. Can I wear my Not Mined jewelry in water? Yes, you can wear our jewelry in water without any harm. All our pieces are made with solid 18K gold (and solid 14K gold for our men's bracelets), which is resistant to water damage and discoloration. You can confidently enjoy your Not Mined jewelry in water without worrying about any adverse effects.

What’s my ring size? If you're unsure about your ring size, don't worry! You can still place your order. Simply choose the 'Order free ring sizer' option on the product page, and we will send you a ring sizer by post. Once you receive it, you can measure your finger and determine your exact size. After you have the correct size, send us your information via email, and we'll ensure that your ring is a perfect fit! How can I get my ring resized? If you need to change the size of your ring, just send us an email at hello@notimined.co.uk with your order number and your resizing instructions. We'll arrange for a return so that we can resize the ring for you. Please note that we do not cover the shipping cost for resizing. Keep in mind that due to the complexity of some of our designs, certain styles cannot be resized and are made to the size ordered. Do your necklaces come in different lengths? Absolutely! You can find the length of all our necklaces listed on the product page. If you'd like a specific length that's not listed, feel free to email us at hello@notmined.co.uk with your request before placing your order. We'll do our best to tailor the necklace length to your preference. Do your bracelets come in different lengths? Absolutely! You can find the length of all our bracelets listed on the product page. If you'd like a specific length that's not listed, feel free to email us at hello@notmined.co.uk with your request before placing your order. We'll do our best to tailor the necklace length to your preference.